Frequently Asked Questions

After placing your order, you should receive an order confirmation email with your order details. Please check your spam or junk folder if it does not appear in your inbox.

Please contact us as soon as possible. If your order has not yet been processed or shipped, we will do our best to help with changes or cancellation requests.

Available payment methods are shown at checkout. Most major payment options are supported depending on your location and store settings.

Shipping times may vary depending on the item, destination, and carrier. Once your order has shipped, tracking details will be provided when available.

PawKivo is designed for U.S. pet families. Shipping availability and exact delivery options will be shown during checkout.

If tracking is available for your order, it will be sent by email once your order has been processed and shipped.

Carrier delays can happen during busy periods or due to local delivery conditions. Please check your tracking first, then contact us if your order has not updated for several days.

If you are not happy with your order, please contact us with your order number and reason for return. We will guide you through the next steps based on the condition of the item and our return policy.

Please contact us as soon as possible with photos of the item, packaging, and your order details. This helps us review the issue and offer the best solution.

Exchange options may depend on product availability and item condition. Contact us with your order details and we will help review your request.

No. PawKivo is built as a pet lifestyle brand, not a dog only store. While some items may be dog focused, the brand is designed to grow with cat products and other pet essentials over time.

Start with your daily routine. Feeding mats and bowls help with mealtime, grooming tools help with shedding and cleanup, paw cleaning items help after walks, and enrichment products help keep pets engaged.

Yes. Slow feeders, lick mats, snuffle mats, and simple enrichment products can help make routines more engaging while giving pets something calm and rewarding to enjoy.

Always follow the care instructions for each product. In general, rinse or wipe items after use, allow them to dry fully, and clean pet products regularly to keep daily routines fresh and hygienic.

PawKivo focuses on thoughtful pet essentials for real home life. The goal is to offer a warm, clean, modern shopping experience with useful products that support feeding, grooming, cleanup, walking, travel, and enrichment.

Yes. PawKivo is designed to grow beyond the first collections, including more cat friendly products and everyday pet supplies in the future.

You can contact us through the contact page with your name, email, order number if applicable, and a clear message. We will get back to you as soon as possible.